IT SERVICE DESK
Flexible and 24/7 support to all clients.
Partner with a company that prioritises your business goals
From scheduled onsite maintenance to IT emergencies Extra Cloud is dedicated to supporting your business IT needs, whatever they may be.
Our IT Service Desk helps you with all end-user related issues. We guarantee 100% customer satisfaction for the support service.
Managing and maintaining the IT infrastructure of a business is a complex task which demands an equally sophisticated support strategy. Having a strong on-boarding process is important to keep the Client environments operations, setting goals, expectations and team introductions. To ensure the performance of our clients’ IT infrastructure, Extra Cloud offers five key types of IT support which can be deployed on a per needs basis or as part of an IT management strategy.
Our IT Support Services
Our Melbourne based team of IT engineers and consultants manage all of our support services. We offer flexible hours including after-hours support and have a same day response guarantee. Our services are entirely scalable with a fixed monthly price. To provide our clients with support for a dynamic range of IT challenges, we have the following support services:
An ideal first point of contact to resolve minor issues, our telephone and email support services mean there is always a line of communication open between your employees and our IT technicians.
Our IT specialists resolve minor issues by accessing your network devices remotely.
Ideal for scheduled maintenance and emergency support, our fast response onsite support service can diagnose and resolve hardware related issues on the spot.
Send us a message
Contact us today using this form and our support team will reach out as soon as possible.